Technical Support

Experienced technicians are available for telephone support and troubleshooting: 8 am – 4:00 pm EST, Monday thru Friday, or through email.

Meet our technical team:

Steve Fondriest -

• Platesetters - Agfa, Kodak/Creo, ECRM, Fuji, Heidelberg, Screen
• Imagesetters - Fuji, PrePRESS/Varityper, Screen, Ultre
• Computers - PC / MAC
• RIPs - Harlequin

• Platesetters - Agfa, Heidelberg
• Imagesetters - Agfa, Heidelberg

• Processors – all models of online, offline and plate processors

• Agfa - capstan imagesetters
• Poly plate capstan imagesetters
• Linotype - imagesetters and RIPs

Roger Bogus -
• Platesetters - ECRM
• Imagesetters - ECRM, Screen, CreoScitex




Service Rates

Repair service at BWI offices:

• $ 160. per hour – 3 hour minimum

On-site installation and repair service within U.S.A.:

• Travel time: $ 125. per hour ($ 1,000./day maximum)
• Field service: $ 185. per hour

On-site installation outside U.S.A will include:

• Travel time
• Installation & Training
• Air fare, hotel, meals
• Please contact BWI for details

Webex remote diagnostic service

• Save money by avoiding costly downtime while waiting for service calls.
• Diagnose problems with your RIP and some output devices easily using the internet.
• Software RIP installation by qualified technicians.
• Rates are $ 75. for first 15 minutes, $ 25. for each 15 minutes thereafter.
• Credit card number required prior to start of session.
• Click here to start a Webex session.

How to start a Webex session with BWI

• Call/email BWI for a session number.
• Click here to link to Webex or paste this address into your web browser https://bob-weber.webex.com/sc.
• Click on Join.
• Enter your session number.