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| 1)About BWI/General Inquiries |
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Why should I buy from BWI? |
| What warranty or guarantees does your equipment have? |
| What support does BWI provide? |
| Can I install the equipment myself? |
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Why should I buy from BWI?
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| Because we are committed to providing our customers with the best
equipment and support in the industry. Reasons why you should buy from
BWI:
1. We’re here to serve you. You always talk with a real person who
can help expedite your call.
2. We speak your language. We have on-staff personnel that speak these
languages fluently:
Spanish
Russian
Polish
Bulgarian
3. We’ll make sure you get equipment that meets your requirements.
Advice and recommendations are offered honestly, with no strings attached
and with no allegiance to push any specific equipment manufacturer.
4. We have the equipment you want. We have the most extensive inventory
of used prepress equipment in the industry, with approximately $2.0 million
of equipment (at cost) in stock.
5. Quality is our main priority. Each piece of equipment is thoroughly
refurbished and extensively tested before shipment. Equipment is shipped
in excellent operational and cosmetic condition, and guaranteed to operate
to factory specifications. Click here
for more details on the refurbishing process.
6. Every piece of equipment is completely refurbished and guaranteed. Refurbished equipment comes
with a 90 day parts warranty and includes an extended warranty for parts
at half price should they fail up to 180 days after equipment has been
received.
7. There’s never a charge for technical support for equipment purchased
from BWI. Free telephone and email support is available for equipment purchased
by BWI for the life of the equipment. Additionally we offer free Webex
remote diagnostic service during the warranty period of equipment
purchased from BWI. We have 8 on-staff technicians here
to answer your questions.
8. We have an extensive inventory of parts. We stock the most commonly
replaced parts for most of the imagesetters we sell. We also have parts
for scanners, processor, platesetters, RIPs, and proofers. Not certain
what part you need? Our technicians are available to troubleshoot your
equipment problem.
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What warranty or guarantees does your
equipment have?
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| Refurbished equipment is guaranteed to operate to factory
specifications.
All refurbished equipment includes a 90 day parts warranty. Plus, the
next 90 days replacement parts are half price.
New equipment includes the manufacturer’s warranty. Contact BWI
for details.
NOTE: Warranty period commences 15 days after delivery of the equipment,
unless other arrangements have been made with BWI.
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What support does BWI provide?
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| There’s never a charge for technical support for equipment
purchased from BWI. Free phone and email support is available for your system
for the life of the equipment. Whether you need to troubleshoot a problem
or just have a question on operating the machine, we’re here to help.
We have 8 on-staff technicians to support you.
There is no charge for technical support for parts purchases. Our technicians
can help you determine what part you need, and also assist you with questions
on installation of the part.
We also offer in-house repair service and on-site service. These services
are available at the following rates:
For repairs done at BWI $160.00 per hour
Travel Rate $110.00 per hour (maximum $900/day for travel)
On-Site Labor $175.00 per hour
WEBEX - Remote Diagnostic Service:
Our technician interacts with your computer via the internet to diagnose and correct problems with your recorder or RIP.
Call BWI for service cost.
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Can I install the equipment myself?
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| This depends on the complexity of the equipment and the level
of technical expertise in your organization.
Unless otherwise stated, installation is not included in the offering
price of equipment. Often, the Buyer can self-install the merchandise.
However, BWI does not warrant you will be able to install the equipment
without professional assistance. Should the equipment, for any reason,
require professional installation, the Buyer will be responsible for all
travel time plus the normal installation time.
If you would like BWI to install your equipment, please contact us for
a quote.
Please note that drum imagesetters should be professionally installed
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